Professional Summary
Versatile professional with extensive experience across hospitality, education, wellness, and retail. Transforms contentious environments into cohesive teams while ensuring customer satisfaction. Expert in leadership, inventory management, and operational efficiency. Delivers decisive execution, collaborative teamwork, and original content development with exceptional attention to detail.
Key Skills
- Effective leadership and team management - Served as Shift Leader at Starbucks, delegated duties, handled deposits and inventory
- Strategic employee delegation - Positioned staff based on business volume needs across multiple service environments
- Conflict resolution and team building - Transformed contentious kitchen environments into cohesive teams
- Inventory management - Placed orders, performed counts, and executed ordering to accommodate business fluctuations
- Content development - Created weekly/monthly menus, recipes, and educational materials for tutoring
- Multitasking with attention to detail - Balanced multiple responsibilities while maintaining high-quality standards in fast-paced environments
- Customer service excellence - Focused on customer satisfaction across retail, food service, education, and wellness sectors
Professional Experience
Customer Service Representative
Poorman's Auto Supply August 2023 - Present
- Provided counter service
- Retrieved and sold parts
- Delivered parts to customers
Customer Service Representative / Delivery
Grubhub June 2022 - Present
- Retrieved and delivered orders
Substitute Teacher
Wichita Public Schools October 2021 - June 2022
- Managed classrooms
- Aided student learning
Supplementary Instruction Leader
WSU / State of Kansas January 2020 - November 2020
- Tutored US History students
- Attended classes
- Led group and Zoom sessions
- Created learning materials
Barista / Stocking
Chartwell / Compass-USA December 2018 - 2020
- Performed Starbucks and Compass duties
- Made beverages and ran register
- Stocked cases and fulfilled orders
- Assisted with inventory
Massage Therapist
Health and Healing Bodyworks LLC October 2019 - June 2021
- Provided customized massage care
- Monitored client progress and goals
- Maintained appointment punctuality
Independent Contractor
Sage Sisters Massage Therapy December 2017 - June 2019
- Answered calls and messages
- Scheduled appointments
- Maintained cleanliness of room/equipment
- Calculated paychecks and rent
Delivery
Postmates / Doordash March 2016 - 2020
- Received and placed orders
- Delivered orders
- Maintained professionalism and brand representation
Kitchen Staff
Jack Mac's Swill and Grill January 2014 - September 2015
- Ensured recipe execution and quality
- Prepped daily items and specials
- Created weekly/monthly menus
- Prepared daily soups and brunch menu
- Maintained cohesion between shifts
Maintenance
Metroplex Porter Service November 2012 - May 2017
- Maintained lot cleanliness
- Swept and disposed of litter/leaves
- Leaf blowing weekly
- Changed trash liners
- Reported issues beyond scope
In-Shop / Delivery
Jimmy John's March 2013 - December 2013
- Sliced/weighed vegetables, meats, cheese to high standards
- Worked in all shop positions including delivery
- Handled cash and bank distributions
- Counted deposits
Customer Service
Blockbuster April 2012 - February 2013
- Organized and reshelved returns
- Cased new arrivals
- Set up merchandising
- Handled customer checkouts
Line Cook
Press Wine Bar November 2010 - March 2012
- Fabricated domestic/exotic seafood proteins
- Ran solo line shifts
- Worked pantry, fry, and sautee stations
- Prepped for dinner service and special events
Kitchen Staff
Caffe Moderne April 2010 - November 2010
- Maintained menu consistency during lunch/dinner rushes
- Prepped line to meet quality standards
- Supervised banquet dinners and catering prep
Customer Service Representative / Shift Leader
Starbucks May 2006 - July 2009
- Ran register during peak hours with accuracy and customer service
- Stocked and maintained workspace to health standards
- Performed bar duties and provided backup
- Worked 1 year as shift leader
- Handled deposits and bank runs
- Placed orders and performed inventory counts
- Delegated duties